FREQUENTLY ASKED QUESTIONS
WHERE ARE YOU LOCATED?
We are located at Suite 200, 51 Highfield Street, Moncton.
ARE YOU WHEELCHAIR ACCESSIBLE?
Unfortunately No. However our receptionist Willow is more than happy to help anyone, just let her know in advance that you will be needing assistance,
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The clinic is located in Moncton's original library which was built with 6 stairs going up into the clinic.
WHERE DO I PARK?
The clinic is located on Highfield Street with metered parking out the front ($2/hour). There is also free parking around the corner on Campbell street and the clinic also has 3 reserved spaces out the back of the clinic.
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To access reserved parking at the back of the clinic from Highfield Street turn right onto Gordon street, then turn right again on Sangster Street. On the right you will see a parking lot. Enter the parking lot and along the building you will see 3 designated spaces marked "OsteoFlow Health Clinic". You are able to park here for free. Unfortunately for now there is no access from the back parking lot so you will have to walk around the building, either on the side walk via Gordon street or cutting across the grass.
HOW DO I GET INTO THE BUILDING?
The building is secured and entrance is granted by an intercom. When standing in front of the doors you will see a touch screen panel on your right. Touch the screen (please note gloves may not work). Just like a tablet or smart phone the screen will light up. Select Suite 200 - OsteoFlow Health Clinic. This will contact us within the clinic where we will unlock the door for you. Once inside head up the 6 steps to the second floor and enter into our clinic on the right!
DO I NEED A DOCTOR’S REFERRAL?
No you don't need a doctors referral to come in!
Unless you are reaching out as a Veteran's Affairs Client or Motor vehicle Accident claim, you do not need a referral. If you fall into either of these categories please contact the clinic directly before booking an appointment
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Many doctors may recommend osteopathy, massage therapy, acupuncture or pilates to their patients, they may also provide you with a diagnosis of your condition, our practitioners can treat you with or without a medical diagnosis. Our Osteopaths and Massage Therapists are not able to provide a medical diagnosis, so if you are after a medical diagnosis it is best to see your family physician to get this. Regardless of having a diagnosis or not your practitioner is still able to provide treatment that may help ease your discomfort.
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Please note: Some Health Insurers do require you receive a doctors referral in order to cover the appointment, please check with your health insurer prior to your appointment. Due to the extensive number of insurance companies and different plan offerings our clinic is unable to answer questions in regards to whether a doctors prescription is needed, or how much is covered. For answers to these questions please contact your plan provider.
WHAT IS YOUR NEW PATIENT PROCEDURE?
Upon booking your appointment you will be sent a new patient form. It is important to fill this out prior to your appointment as it includes important information about your health history that may be relevant to your appointment.
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Your appointment will then involve a discussion over your current discomfort/complaint, a discussion of your health history before an examination of your area of discomfort which may include some diagnostic tests and a movement screen.
Relevant treatment will then be provided which will vary upon which discipline (massage, osteopathy, or acupuncture) that you have booked in, head over to our services page to find out more about each therapy option. You may then be given some at home management to do which may include some exercises or lifestyle advice. If a medical diagnosis is required a referral to your family physician will then be given.
WHAT TYPES OF HEALTH INSURANCE DO YOU ACCEPT?
All of our practitioners are registered with their relevant association of New Brunswick. This means that every practitioner is eligible to be covered under your health insurance for their services. Every health insurance company and plan is different so please contact your insurer directly to see what you are covered for.
Some insurance companies are able to be direct billed on the day of your appointment. These vary with each therapy, so please contact the clinic directly to find out more. If we are unable to direct bill your insurance you will be required to pay for your appointment in full at the time before claiming it back yourself.